Policies

APPOINTMENTS

St. Francis Veterinary Clinic offers a wide variety of patient services that range from wellness exams and vaccines, to more extensive services such as surgical procedures and intensive care hospitalization. Patients are seen by appointment only. Please cancel scheduled appointments 24 hours in advance. Please note that since we see our patients by appointment only; we have a strict 3 canceled/rescheduled/missed appointment policy. After 3 canceled, rescheduled, and/or missed appointments a $60 non refundable fee will be required prior to scheduling any/all future appointments. If you prefer to see a particular veterinarian, please let us know when you call for an appointment and we will do our best to accommodate your preferences. In the event of an emergency, the first available veterinarian will see your pet. 

Daily appointments begin at 8:20 a.m.  All admissions that are not medically indicated, will incur a $20 convenience drop off fee. Drop off appointments are not offered to first time clients.

All patients must be current on Rabies, Distemper, Leukemia (Feline), and Bordetella (Canine) vaccines in order to be admitted for any surgical procedures.

ACCEPTED FORMS OF PAYMENT

Full payment is due when services are rendered.  We accept cash, check, Visa/Mastercard, Discover, American Express, and most other major credit card providers. We also accept payment through CareCredit and Scratchpay. To learn more about CareCredit and Scratchpay, click here

ORDERING PET MEDICATIONS

Our in-house pharmacy has a large selection of prescription medications and prescription diets for your pet. Our doctors will provide you with the best medication, proper dosage, and information on possible side effects and interactions. Prescription medication and/or prescription diets are not authorized without a current exam and approval from our doctors. Our online pharmacy offers a wider selection of medications and diets for your pet, while allowing the convenience of having it shipped right to your home. To shop from our online pharmacy, click here. All medication requests from outside retailers will require a written prescription from our doctors. Contact us immediately at (501)-327-9200 if your pet experiences an adverse reaction, or if you have any questions or concerns regarding a prescription medication.