New Clients
Everything you need to know about your first visit at St. Francis Veterinary Clinic.
Welcome To St. Francis Veterinary Clinic
Thank you for choosing St. Francis to care for your pet! We strive to provide the best veterinary care possible, with an attentive and compassionate staff to serve you. We hope the handouts and brochures included in your New Client packet provide useful information about preventive care and help to answer any questions you may have regarding your pet. We’d be happy to answer any additional questions during our normal business hours.
Our Approach to Preventative and General Care
We believe preventative care is the best way to keep pets healthy and happy. One of the most important services we provide is the annual wellness examination. We check all your pet’s vital systems, create a baseline of health, and proactively catch any situations that might need attention. Other basic services include vaccinations, fecal tests, deworming, dental cleaning and extractions, geriatric physicals, and nail trims. End-of-life service is provided with compassion and understanding.
Advanced Services
St. Francis Veterinary Clinic also provides a wide variety of more extensive services for our patients. We offer hospitalization and intensive care for seriously ill patients and diagnostic testing. We have a surgical suite and strive to provide the best in anesthetic and surgical care, from routine spays and neuters to orthopedic and soft tissue. Should the need for referral arise, we have excellent relationships with board-certified specialists in areas such as internal medicine, critical care, surgery, cardiology, ophthalmology, and oncology.
Appointments & Policies
Patients are seen by appointment only. Please cancel scheduled appointments 24 hours in advance. Please note that since we see our patients by appointment only, we have a strict 3-canceled/rescheduled/missed appointment policy. After 3 canceled, rescheduled, and/or missed appointments, a $67 non-refundable fee will be required prior to scheduling any/all future appointments. If you prefer to see a particular veterinarian, please let us know when you call for an appointment, and we will do our best to accommodate your preferences. In the event of an emergency, the first available veterinarian will see your pet. Full payment is due when services are rendered. Payment methods include Scratch Pay, CareCredit, cash, check, and most major credit cards.
Accepted Forms of Payment
Payment is due in full at the time services are rendered. We accept:
Cash
Checks
Visa, Mastercard, Discover, American Express
Most other major credit card providers
CareCredit
Scratchpay
If you have any questions about our payment policy, feel free to contact our team — we’re happy to walk you through the options available.
Complete Your New Client Form
To help us prepare for your visit and provide the best care possible, we ask that all new clients complete our New Client Form prior to their appointment. This ensures we have your pet’s medical history, contact information, and any special concerns on file.
Clinic Hours & Contact
Our office hours are:
Monday thru Friday: 7 AM to 5:30 PM
Our 7 a.m. to 8 a.m. hours provide an opportunity for admission for hospitalized procedures. Clients may also use this time to purchase medicines, foods, or other supplies. Daily appointments begin at 8:20 a.m. All admissions that are not medically indicated will incur a $20 Convenience Drop off fee.
Emergency Care
After hours emergency care is provided by:
Arkansas Veterinary Emergency & Specialists
11619 Pleasant Ridge Road, Little Rock, AR 72212
Phone: (501) 224-3784
FAQs
Do you take payment plans?
We do not offer in-house payment plans. However, we proudly accept CareCredit and Scratchpay as flexible third-party financing options for your convenience.
Do you offer euthanasia for behavioral issues or convenience?
No. It is strictly against our policy to perform euthanasia for any reason other than serious medical conditions that cannot be managed. We are committed to providing compassionate, ethical veterinary care at all times.
Do you accept walk-in appointments?
No. All appointments must be scheduled in advance to ensure we provide each patient with the time and attention they deserve.
How much is a typical exam fee?
Our standard wellness exam fee starts at $67. Additional fees may apply depending on the services provided during your pet’s visit. For a personalized estimate, please contact our office.
Is annual preventative bloodwork and a fecal panel required?
Yes — and it’s a vital part of your pet’s care. At St. Francis Veterinary Clinic, we follow best practices in preventive medicine. Annual bloodwork and fecal screenings allow us to:
- Monitor heartworm status
- Detect intestinal parasites
- Assess major organ functions
- Dispense prescription flea, tick, and heartworm prevention
These panels help us identify early signs of illness and ensure your pet stays healthy year-round.